If the item you’ve received is what you ordered but you have since changed your mind (i.e. you were not happy with your choice of product), and if your product is unused, and in its original packaging, it can be returned, however a 10% “change of mind” restock fee will apply. We also we ask that you pay for the cost of returning the item to us, if applicable. We think that’s only fair.

No returns, exchanges or refunds can be provided on items returned to Command Gym Flooring in a used condition, or outside our terms and conditions.

Please note that we will be only be providing a refund by the methods available to us at the time of your return. This may involve Bank Deposit, PayPal, Credit Card Reversal or Store Credit. Please allow up to 7-14 days for refunds or credits to be processed.

To facilitate a return, please contact us directly, making sure you have your order number and product details handy. We’ll then work through the process with you.

If your gear does not arrive in original condition or there is a fault, we will work together with you to ensure you are provided with what you purchased.

If your gear becomes damaged or faulty after use, we will work together with you to resolve the issue. If your gear has been used according to it’s intended use and are still within the returns period, we will work together with you to organise a replacement or a refund.

We will not replace or refund gear that is damaged through incorrect use, outside the terms of use or through natural wear and tear.

Please contact us  with your order number, product details, and a detailed description of the issues (videos are best) and we will work with you to organise a replacement.

We acknowledge that at times, there may be mixed up items that are received. We will work with you immediately to ensure your correct item is received.

Please  contact us with your order number, the incorrect item and we will resolve this for you.

Please  contact us  directly and we will work through the issue with you.